The Real Estate Agents Authority (REAA) is an independent government agency that regulates the New Zealand real estate industry. Their job is to promote a high standard of service and professionalism in the real estate industry and help protect buyers and sellers of property.

“We provide information for buyers and sellers, provide guidance for agents and deal with complaints about agents’ behaviour.​​​​”

For more information about the REAA Click Here


The REAA has created two guides to ensure that you are provided with the essential information about the buying and selling process.  These guides are also printed in a number of different languages available at the REAA Website.

REAA NZ Residential Property Sale and Purchase Agreement Guide

REAA Resdential Property Agency Agreement Guide

Conduct and Care

Trinity Network is licensed under the Real Estate Agents Act 2008 and as required by the Act, must comply with the REAA (Professional Conduct and Client Care) Rules 2012 as required by Section 14 of the Act.

REAA Professional Conduct and Client Care Rules 2012

The Real Estate Agents Act 2008 

In-house Complaints and Disputes Resolution

“Our goal is to give you such a high level of service that the idea of complaints and disputes won’t even cross your mind. Of course no-one can be perfect so should you wish to make a complaint, our aim is to provide a better outcome through our in-house procedures than either party could ever achieve using mediation.”  Click Here for the details.